1. Information We Collect
When you interact with Aromé Luxe, we may collect the following information:
a) Personal Information
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Name, email address, phone number, billing & shipping address.
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Payment details (processed securely via payment gateway; we do not store your card/UPI info).
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Account details (if you create an account on our site).
b) Non-Personal Information
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Device details, browser type, IP address, operating system.
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Pages visited, time spent, and actions taken on our website (via cookies and analytics).
c) Transaction Information
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Purchase history, order details, refund/return requests.
2. How We Use Your Information
Name, email address, phone number, billing & shipping address.
Payment details (processed securely via payment gateway; we do not store your card/UPI info).
Account details (if you create an account on our site).
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Device details, browser type, IP address, operating system.
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Pages visited, time spent, and actions taken on our website (via cookies and analytics).
c) Transaction Information
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Purchase history, order details, refund/return requests.
2. How We Use Your Information
Purchase history, order details, refund/return requests.
We use your data only for legitimate business purposes:
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To process and deliver your orders.
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To provide customer support and respond to queries.
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To send order updates, promotions, and offers (only if you opt-in).
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To improve our website, services, and product offerings.
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For legal, accounting, and tax compliance (GST, invoicing, etc.).
3. Sharing of Information
We respect your privacy and do not sell, rent, or trade your personal information. However, we may share limited information with:
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Courier and delivery partners (for order fulfillment).
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Payment gateways (Razorpay, UPI, banks, wallets, etc.) for processing payments.
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Service providers (IT support, analytics, email service providers).
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Legal authorities, if required by law or for fraud prevention.
4. Cookies & Tracking
Our website uses cookies and similar technologies to:
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Improve user experience.
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Remember your preferences (like cart items).
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Analyze site traffic through tools like Google Analytics.
You can disable cookies in your browser settings, but some site features may not function properly.
5. Data Protection & Security
We take strong measures to protect your data:
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Payments are processed through SSL-encrypted secure gateways (Razorpay, UPI, Netbanking, etc.).
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We do not store sensitive financial information such as credit/debit card details.
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Access to personal data is restricted to authorized staff only.
6. Your Rights
As a customer, you have the right to:
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Access and review the personal data we hold about you.
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Request correction or updating of inaccurate information.
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Request deletion of your personal data (unless required for legal purposes).
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Opt-out of promotional communications at any time.
7. Data Retention
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We retain your information only as long as necessary to fulfill orders, meet legal obligations, and resolve disputes.
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Transaction-related records may be kept for tax and regulatory compliance.
8. Third-Party Links
We retain your information only as long as necessary to fulfill orders, meet legal obligations, and resolve disputes.
Transaction-related records may be kept for tax and regulatory compliance.
Our website may contain links to third-party websites (e.g., courier tracking pages, payment portals). We are not responsible for the privacy practices of these websites. Please review their privacy policies separately.
9. Policy Updates
We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date mentioned.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
📧 Email: contact@aromeluxe.shop
🔒 Commitment to Privacy: At Aromé Luxe, we value your trust. Your data is safe with us and will only be used responsibly to provide you with the best fragrance shopping experience.
✅ This is a detailed, legally safe, and professional Privacy Policy (satisfies Indian IT Act + payment compliance).