Terms & Conditions

Welcome to Aromé Luxe. By using our website and placing an order, you agree to the following terms:

  1. Products & Authenticity
    • Aromé Luxe sells premium-quality inspired fragrances.
    • All descriptions, images, and details are provided to the best of our knowledge.
  2. Pricing & Payments
    • All prices listed are inclusive of applicable GST (18%).
    • Payments are processed securely via our payment partners (e.g., Razorpay). No Cash on Delivery.
  3. Orders & Shipping
    • Orders will be dispatched within 2–4 business days after confirmation.
    • Delivery timelines may vary depending on location and courier partner.
  4. Returns & Refunds
    • Governed by our Cancellation & Refund Policy.
  5. Limitation of Liability
    • We are not responsible for delays caused by courier partners or unforeseen events.
    • Fragrance preferences are subjective; refunds cannot be claimed if you simply dislike a fragrance.

Order & Shipping

At Aromé Luxe, we ensure safe and reliable delivery across India.

  • Dispatch Time: Orders are processed and shipped within 1–2 business days of payment confirmation.

  • Delivery Time:

    • Metro Cities: 3–5 business days

    • Other Locations: 5–8 business days

    • Remote Areas: May take longer depending on courier service.

  • Shipping Charges: Displayed at checkout (free shipping may apply during promotions).

  • Tracking: A tracking ID will be shared via email/SMS once your order is shipped.

  • Delays: We are not liable for delays caused by courier partners, natural calamities, or strikes.

Cancellation & Refunds Policy

At Aromé Luxe, customer satisfaction is our priority.

  • Order Cancellation:

    • You may cancel your order within 12 hours of placing it, provided it has not been shipped.

    • Once shipped, orders cannot be cancelled.

  • Refunds:

    • Refunds are eligible only if you receive a damaged, defective, or wrong product.

    • You must raise a refund/return request within 48 hours of delivery.

    • Products must be unused, unopened, and in original packaging.

    • Once approved, refunds will be processed to your original payment method within 5–7 business days.

  • Non-Refundable Items:

    • Opened/used perfumes.

    • Products returned without original packaging.

    • Items damaged due to customer mishandling.

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